SHOPPING INFORMATION
How much does shipping cost?
Shipping costs depend on your country and the weight of your order. The final amount is calculated automatically at checkout. We keep our fees as low and transparent as possible so you always know what you’re paying.
How long will delivery take?
Orders are processed within 24–48 business hours. Delivery within Europe usually takes between 3 to 7 working days depending on the destination. You'll receive a tracking number once your package is shipped.
What happens after I place an order?
You'll receive a confirmation email with your order details. Our team will prepare your package with care and ship it quickly. Once dispatched, you’ll get an email with the tracking information.
Will I receive an invoice or receipt?
Yes, you'll automatically receive an invoice by email after completing your purchase. If you created an account on our website, you can also access it from your order history.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
Payment is processed immediately after your order is confirmed. You’ll receive a confirmation email once the transaction is completed. Depending on your bank, it might take 1–3 business days to appear on your statement.
What is wishlist?
A wishlist allows you to save your favorite items so you can come back to them later. It’s perfect for planning future purchases or sharing gift ideas with friends and family.
What should I do if I receive a damaged or wrong product?
Please contact our customer support within 48 hours of receiving your order. Attach clear photos of the product and packaging. We’ll respond quickly to resolve the issue by sending a replacement or processing a refund.
Can I change or cancel my order?
Yes, but only if your order hasn’t been shipped yet. Contact us as soon as possible with your order number. Once the package is dispatched, changes or cancellations are no longer possible.
